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Betting Rules
These betting rules explain how wagers are placed, accepted, settled and managed at Shambala Casino. They should be read together with the Terms and Conditions, Privacy Policy and Responsible Gambling information. By using the website or placing a wager, you confirm that you understand and agree to follow the applicable rules, account requirements and laws that apply to your use of the service in Australia.
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1. General betting rules
These rules apply to wagers placed through the Shambala Casino website, application or any other approved digital service. They cover the general operation of betting products, including casino games, promotional markets and other wagering options that may be made available from time to time. Additional rules may apply to a particular game, market, promotion or payment method. Those additional rules form part of the conditions governing the relevant activity.
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You must read the information displayed on the relevant betting page before placing a wager. This may include the available selections, odds or game information, minimum or maximum wagering conditions, closing times, settlement method, eligibility requirements and any restrictions. If a specific product rule conflicts with a general rule, the specific rule will normally apply to that product or market.
Only eligible customers may use the betting service. You must meet the applicable minimum age requirement, be located in a permitted jurisdiction when using the service and comply with all verification requests. You must not use the service where online gambling is prohibited or restricted by the laws that apply to you. It is your responsibility to understand and comply with those laws.
A customer account must be used only by the person registered to that account. You must keep your login details, payment information and devices secure. Do not give another person access to your account, place a wager for another person or allow another person to use your account to gamble. Shambala Casino may take action where account sharing, impersonation, suspicious activity or other misuse is identified.
- You must provide information that is accurate, current and complete when opening or maintaining an account.
- You must update your details if information changes or if further information is requested for verification.
- You must not open or operate an account using a false identity or inaccurate information.
- You must not use funds belonging to another person without proper authority.
- You must not use the service for unlawful purposes, fraud, money laundering or any other prohibited activity.
- You should check every selection, stake and transaction before confirming it.
Betting is a form of entertainment and involves financial risk. Wagers should be made only with money you can afford to lose. Past outcomes do not guarantee future results, and no strategy can guarantee a win. You should not chase losses, borrow money to gamble or treat gambling as a way to earn income.
2. Placing and accepting wagers
Submitting a bet
A wager is submitted when you select the relevant option, enter the stake and complete the confirmation process shown on the website. A bet is not necessarily accepted merely because it has been entered into a bet slip or appears on screen. Acceptance occurs only when the wager is recorded by the betting system and an appropriate confirmation is provided.
You are responsible for checking the details of a wager before confirming it. This includes the game or market, selection, stake, odds where applicable and any other displayed conditions. If you believe a wager has been recorded incorrectly, retain the available transaction information and raise the matter through the normal support process as soon as possible. A request to change a wager will not automatically be accepted.
Bet acceptance and system records
Wagers may be refused, limited, delayed or cancelled before acceptance for operational, legal, security or responsible gambling reasons. A wager may also be rejected where the account is restricted, the required funds are unavailable, a market has closed, a technical issue has occurred or the transaction does not meet the applicable conditions.
Electronic records created by the betting system will generally be used to determine whether a wager was submitted and accepted. If there is a difference between information shown on a device and the official system record, the system record may be relied on, subject to investigation and any rights available under applicable law. You should keep confirmation details for your own records.
Errors and interruptions
Although reasonable steps are taken to maintain accurate information, errors may occur. These may include incorrect odds, game information, results, balances, settlement data or promotional displays. Where a clear error affects a wager, Shambala Casino may correct, void or review the affected transaction in accordance with the applicable terms and laws. This does not remove any rights that cannot lawfully be excluded.
The service may be unavailable or interrupted because of maintenance, communications problems, software faults, payment processing issues, third-party services or events outside reasonable control. If a connection is interrupted after you attempt to place a wager, do not assume that the wager was cancelled. Check your account or transaction history before trying again, as repeated submissions may create additional wagers.
- A wager cannot be guaranteed until the system confirms acceptance.
- You should not rely solely on a screen display that has not been refreshed or confirmed.
- Duplicate transactions caused by repeated submissions may require review.
- A technical problem does not give a customer an automatic right to a refund or additional winnings.
- Any correction or cancellation will be handled consistently with the relevant product rules and applicable law.
3. Results, settlement and payments
How results are determined
Wagers are settled using the official result or outcome applicable to the relevant game or market. For casino games, settlement is generally based on the result produced by the approved game system or random outcome process. For other markets, the applicable result may be based on information from the relevant event, competition, organiser or other recognised source. The rules displayed for the individual product will explain the settlement approach where further detail is needed.
If an event is abandoned, postponed, interrupted, changed or completed under unusual circumstances, the relevant product rules will determine how affected wagers are treated. Depending on those rules, a wager may remain active, be settled using a later outcome, be declared void or be managed in another stated way. Customers should not assume that an event change automatically produces a refund.
Void wagers and corrections
A wager may be declared void where the relevant market is not offered in accordance with its displayed conditions, where a material error has occurred, where a result cannot be properly determined or where a specific product rule requires a void outcome. When a wager is void, the treatment of the stake and any related selections will follow the relevant rules. In a combination wager, the effect may differ from the effect on a single wager.
Results and balances may be reviewed after initial settlement. If a result is changed by the responsible event authority, an official source or the applicable game system, the account may be adjusted to reflect the corrected result. If a payment or credit was made in error, Shambala Casino may correct the account balance in accordance with applicable law and the Terms and Conditions. Customers should not withdraw or spend funds that they know, or reasonably suspect, were credited incorrectly.
Winnings and withdrawals
Winnings are credited to the customer account after the relevant wager has been settled and any required checks have been completed. Before funds can be withdrawn, Shambala Casino may need to verify identity, age, account ownership, payment details or the source of funds. A withdrawal may be delayed or declined while a review is in progress, where information is incomplete or where the requested payment method is not available.
Payment processing is subject to the requirements of the selected payment provider and the applicable account rules. You must use a payment method that you are authorised to use. A payment provider may apply its own terms, processing times or charges. Shambala Casino does not guarantee that every payment option will always be available.
Deposits and withdrawals must be made for legitimate purposes and in accordance with the instructions shown on the website. You must not attempt to use a payment method to conceal the ownership or source of funds. Transactions may be reviewed where activity appears unusual, inconsistent with account information or potentially unlawful. Further information may be requested before a transaction is completed.
- Check that the account name and payment details are accurate before making a deposit or withdrawal request.
- Respond promptly if additional verification documents or information are requested.
- Do not attempt to bypass account, payment or withdrawal controls.
- Review your account history and report an unrecognised transaction as soon as possible.
- Keep records of relevant confirmations, deposits, withdrawals and wager references.
4. Fair play, account reviews and responsible gambling
Fair and lawful use
Customers must use the service fairly and in accordance with these rules. Prohibited conduct may include manipulating a game, exploiting a software fault, interfering with the website, using automated tools without approval, attempting to obtain an unfair advantage, colluding with others or using an account for fraud. We may investigate activity that appears unusual, unsafe or inconsistent with normal account use.
An account or transaction may be restricted, suspended or closed while a review is carried out. This may occur for reasons including identity concerns, suspected fraud, payment disputes, responsible gambling concerns, legal requirements, breach of these rules or a risk to the integrity of the service. Any action taken will be managed under the applicable Terms and Conditions and relevant law.
Responsible gambling
Gambling should remain controlled, voluntary and enjoyable. Use the responsible gambling tools and information available on the website to set personal limits, take breaks or request a temporary or permanent restriction where appropriate. If gambling is affecting your finances, relationships, work, health or wellbeing, stop using the service and seek independent support from an appropriate Australian gambling support organisation or health professional.
Do not gamble when you are distressed, under the influence of alcohol or other substances, or trying to recover money already lost. Consider setting a spending budget before you begin, tracking your activity and deciding in advance how long you will play. A limit is a tool for control, not a guarantee of a particular result.
- Set a budget before playing and avoid exceeding it.
- Take regular breaks and avoid playing for longer than planned.
- Never borrow money or use essential household funds to gamble.
- Do not chase losses or increase stakes to try to recover money.
- Use available account restrictions or self-exclusion options if you need time away.
- Ask for help if gambling no longer feels enjoyable or manageable.
Questions, complaints and rule changes
If you have a question about a wager, settlement, account transaction or application of these rules, use the customer support channel made available on the website. Provide enough information for the matter to be reviewed, such as your account details, the relevant wager or transaction reference, the date and a clear description of the issue. Do not include passwords or unnecessary sensitive information.
Matters will be reviewed using the available account records, system information, product rules and applicable legal requirements. You may be asked to provide further information to support an investigation. These rules may be updated when products, systems or legal requirements change. The current version published on the website will apply to future activity, while any rights relating to earlier transactions will be handled under the rules and laws applicable at the relevant time.
By continuing to use Shambala Casino, you acknowledge that you have read these betting rules and understand the importance of checking product conditions before wagering. If you do not understand a rule, do not place the wager until you have obtained clarification through the available support options.
