Responsible Gaming

Before you start, decide how much money and time you are comfortable spending. Write down your personal boundaries and treat them as firm limits rather than targets. If you reach a limit, stop playing. Do not increase your budget simply because you have lost money or because you believe a win is due.

Practical habits for maintaining control

• Set a spending budget that does not affect rent, mortgage payments, food, utilities, transport, education or other essential costs.
• Set a time limit before you begin and take regular breaks away from the screen.
• Keep gambling separate from your everyday spending wherever possible, so that your gambling activity is easy to review.
• Record deposits, withdrawals and gambling spend to maintain an accurate view of your activity.
• Avoid chasing losses. Stop playing when your planned budget has been used.
• Do not borrow money, sell belongings or use credit to continue gambling.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Do not gamble as a way to celebrate, escape problems or make an urgent financial decision.
• Consider using available deposit, spending, loss or session controls where those features are offered.
• Ask someone you trust to help you review your boundaries if you find them difficult to maintain.

A short break can be useful when you notice that your decisions are becoming less careful. Closing the game, leaving the device and doing another activity can create space to reassess. If a break is not enough, consider a longer account restriction or self-exclusion option where available.

If you want to reduce or stop gambling, take action as soon as possible. You may begin by logging out, removing saved payment details where appropriate, restricting access to gambling websites or applications and telling a trusted person what you are doing. Support from another person can make it easier to follow through with your decision.

Account restrictions and self-exclusion

Depending on the services and tools available, you may be able to request a temporary break, apply a deposit or spending restriction, set a session reminder or close your account. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from gambling for a selected period or longer. Ask customer support about the options available to you and read the relevant conditions carefully.

A self-exclusion or account closure request should be taken seriously. Do not create another account, use another person's account or ask someone else to gamble for you while a restriction is active. If you believe an account restriction has not worked as intended, stop gambling and raise the concern through the available support channel.

Independent help in Australia

Confidential help is available through Australian gambling support services, including Gambling Help Online and services provided in your state or territory. These services can offer information, counselling and practical assistance for people who gamble, as well as partners, family members and friends affected by gambling. You can seek support even if you are not ready to stop completely.

If you are experiencing severe distress, feel unsafe or believe you may harm yourself or another person, stop gambling and seek urgent help through emergency services or an appropriate crisis support service in Australia. Gambling should never put your safety, housing, health or relationships at risk.

For questions about responsible gaming tools or an account restriction, use the customer support options made available by Shambala Casino. Support staff may explain the available process, but they cannot guarantee gambling results or recover money lost through gambling. The safest decision is to set boundaries before you play and act promptly if those boundaries become difficult to follow.