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Privacy Policy
This Privacy Policy explains how Shambala Casino may collect, use, store and share information when you visit the website, create or use an account, make transactions, contact support or otherwise interact with our services. We aim to handle personal information responsibly, transparently and only for legitimate business, operational, security and legal purposes.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. We may collect information directly from you, automatically from your device, or from service providers that help us operate the website. We try to collect information that is relevant to the purpose for which it is used.
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Account and contact details
When you register, update an account or contact us, we may handle details such as your name, date of birth, country or state of residence, username, account credentials, contact details, preferences and communications with support. These details help us create and manage your account, provide services, respond to questions and keep our records accurate.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks performed by approved verification or fraud-prevention services. Verification information is used to protect players, prevent misuse and meet obligations that apply to gambling services.
Payments and transactions
We may handle records about deposits, withdrawals, bets, gaming activity, bonuses or promotions where relevant, payment methods, transaction amounts, transaction dates and the status of payments. Payment providers may process payment information on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.
Device, technical and usage data
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, login activity, referring website and information about errors or service performance. This data helps us operate, secure and improve the website, identify unusual activity and understand how services are used.
Information from other sources
Where permitted, we may receive information from payment providers, identity verification services, fraud-prevention providers, analytics providers, marketing partners or other organisations that support our services. We may also receive information when another person contacts us about an account or transaction. We handle information received from these sources consistently with this Privacy Policy and applicable requirements.
How we use information
We use personal information for purposes connected with providing and managing casino services. The particular use depends on the information involved, the service you request and the circumstances in which the information was collected.
- To create, administer and maintain player accounts.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, account ownership and eligibility.
- To conduct anti-fraud, security, risk and responsible gambling checks.
- To provide customer support, investigate enquiries and resolve complaints.
- To operate, maintain, test and improve the website and related services.
- To communicate with you about your account, transactions, security, service notices and important changes.
- To send promotional communications where permitted and where you have not opted out or withdrawn consent.
- To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
- To meet record-keeping, compliance and other legal obligations that apply to the operation of the service.
- To establish, exercise or defend legal rights and manage disputes.
- To create aggregated or de-identified information for reporting, analysis and service improvement where appropriate.
Where consent is used as the basis for a particular activity, you may withdraw that consent as described in the data rights section below. Withdrawal does not affect processing that took place before consent was withdrawn, or processing that can continue on another lawful basis. Some service communications, such as account, transaction or security messages, may still be sent because they are important to operating your account.
Sharing information
We may share information with carefully selected providers that help deliver website hosting, payment processing, identity verification, fraud prevention, security, customer support, analytics, communications and technical services. These providers are expected to use information only for agreed services and to apply suitable protections. Information may also be shared where necessary to comply with legal obligations, respond to valid requests, protect players or the website, investigate suspected wrongdoing, or support a business transfer or restructuring.
Some service providers may process information in countries outside Australia. Where this occurs, we take reasonable steps to support appropriate handling and security, while recognising that privacy protections may differ between countries. We do not sell personal information as a general business practice.
Cookies and similar technologies
Shambala Casino may use cookies and similar technologies to make the website work, remember preferences, support account functions, maintain security, measure performance and understand how visitors use the website. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing.
Cookies are small data files stored on your device by your browser. They can help recognise a returning browser, keep you signed in during a session, remember settings and identify technical problems. Similar technologies may collect information about visits, interactions and device use.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may need to be set again. Browser controls differ, so check the settings or help information for the browser and device you use. Cookie choices may need to be repeated if you use a different browser or device.
Security, storage and retention
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, staff guidance and the use of specialist security providers. No online service or method of transmission can be guaranteed to be completely secure, so you should also protect your login details and contact us promptly if you suspect unauthorised account activity.
Access to information is limited to people and providers who need it for an approved business, service, security or legal purpose. We aim to keep information accurate and to use it only for as long as it is reasonably needed for the purposes described in this policy. We may retain account, transaction, verification, communication and security records for a longer period where they are needed for disputes, fraud prevention, auditing, legal claims or other legitimate purposes.
Closing an account does not necessarily mean that all information can be deleted immediately. Some records must be kept for a period required by law, even after an account is closed. Other information may be retained where necessary to protect the website, prevent repeat misuse, resolve a complaint, complete a transaction or meet a continuing legal or operational requirement. When information is no longer needed, we aim to securely delete it, anonymise it or dispose of it in an appropriate way.
Your privacy rights and requests
Depending on the circumstances and the requirements that apply, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications.
- Access: ask for a copy or general description of the personal information we hold about you.
- Correction: tell us which information is inaccurate, out of date or incomplete and ask us to update it.
- Deletion: ask us to remove personal information where there is no continuing reason for us to retain it.
- Marketing consent: withdraw consent or opt out of promotional emails and similar marketing communications.
To exercise these rights or ask a privacy question, email support@shambalacasino.best. Please explain your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes, particularly where an account or payment record is involved.
We will consider and respond to requests within a reasonable time. A request may be limited, refused or delayed where fulfilling it would affect another person's privacy, create a security risk, interfere with fraud prevention, disclose confidential information, or conflict with a record-keeping obligation. If information cannot be deleted because it must be retained, we will continue to protect it and use it only for the permitted purpose.
This Privacy Policy may be updated from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will apply from the date it is made available on the website. We encourage players to review this page occasionally so they remain aware of how information is handled.
