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Shambala Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Shambala Casino. Please read them carefully before creating an account, depositing funds or playing any game.
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1. General terms and acceptance
These Terms & Conditions govern your use of the Shambala Casino website, applications, games, account services, promotions and any other related features made available through the platform. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.
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Additional rules may apply to particular games, promotions, payment methods or features. Where additional conditions are displayed, they form part of these Terms & Conditions. If there is an inconsistency between these general terms and a specific promotion or product rule, the specific rule will generally apply to that promotion or product.
You are responsible for reviewing the current version of these terms before using the website. Shambala Casino may update, replace or amend these terms from time to time. Changes may be made to reflect operational requirements, changes in technology, legal obligations or updates to the services. Continued use of the website after updated terms are published indicates acceptance of the changes.
Permitted use
You must use the website lawfully, honestly and for personal entertainment. You must not use the website for commercial purposes, provide access to another person, interfere with its operation, or attempt to gain an unfair advantage. You must not use automated tools, bots, software, scripts or other methods designed to manipulate gameplay, account services or website functionality.
- You must follow all applicable laws and regulations in the place where you live and where you access the website.
- You must not use the website if online gambling is prohibited or restricted for you.
- You must not open or use an account on behalf of another person.
- You must not permit another person to use your account, payment method or login details.
- You must not attempt to bypass security, identity checks, location controls or responsible gambling measures.
2. Eligibility, accounts and verification
To use real-money services, you must meet the minimum legal age that applies to gambling in your location and satisfy any other eligibility requirements. You must be legally capable of entering into an agreement. Shambala Casino may refuse registration or restrict access where it reasonably considers that a person is not eligible to use the services.
When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to establish your identity or eligibility. You must update your information if it changes. Providing false, misleading, incomplete or outdated information may result in account restrictions or closure.
Account security
You are responsible for keeping your username, password, security information and devices secure. Do not disclose your login details to anyone. If you believe that your account has been accessed without permission, you should stop using it and follow the account support or security process available on the website. You remain responsible for activity carried out through your account where you have failed to take reasonable care of your credentials.
Only one personal account is permitted unless the website expressly states otherwise. Duplicate, linked or improperly created accounts may be reviewed and restricted. If more than one account is identified, the relevant accounts may be consolidated, suspended or closed in accordance with applicable rules and legal obligations.
Identity and source of funds checks
Shambala Casino may request documents or information to verify your identity, age, location, payment details or source of funds. Verification may be required before deposits, withdrawals, bonuses or continued access can be processed. Documents should be genuine, current and clearly readable. You must cooperate with reasonable verification requests and provide information within the required timeframe.
An account may be limited, suspended or closed while checks are completed. Where information cannot be verified, appears inconsistent or raises concerns about fraud, money laundering, underage gambling or other unlawful activity, action may be taken in line with applicable requirements. These measures are intended to protect players, the platform and the integrity of the services.
3. Games, deposits, withdrawals and promotions
Games available through Shambala Casino are provided for entertainment and may involve financial risk. Game outcomes are determined by the relevant game system and cannot be guaranteed by a player, employee, affiliate or third party. You should only wager money that you can afford to lose and should never treat gambling as a way to earn income or recover financial losses.
Before confirming a wager, you should check the displayed game information, stake amount, rules and any applicable conditions. Once a wager has been accepted, it generally cannot be cancelled unless the applicable game rules or website procedures provide otherwise. If a technical error, malfunction or interruption affects a game, the platform may review the relevant activity and take reasonable corrective action.
Deposits and payment methods
Deposits must be made using a payment method that you are authorised to use. The name and details associated with a payment method may need to match the verified account information. Shambala Casino may decline, reverse or review a transaction where it appears unauthorised, irregular, fraudulent or inconsistent with these terms.
You are responsible for checking transaction details before confirming a deposit and for any fees, charges, currency conversion costs or restrictions imposed by your bank, payment provider or other financial institution. A deposit does not guarantee that you will win or that you will receive a particular return.
Withdrawals and balances
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions shown when the request is made. Funds may be returned through an approved method and may be subject to processing requirements. You must ensure that the payment details provided for a withdrawal are correct and belong to you.
If a balance has been credited to your account in error, or if funds are associated with fraud, prohibited activity or a breach of these terms, the relevant amount may be investigated and adjusted where permitted. You must notify the platform if you identify an obvious error in your balance, a transaction or a game result.
Promotions and bonuses
Promotions, bonuses, rewards and promotional competitions may have separate eligibility rules, expiry dates, wagering requirements, game restrictions, deposit conditions and other limits. These conditions will be displayed with the relevant offer. You should read them before opting in or using a promotional benefit. Only one promotion should be used where the offer rules require that arrangement.
Shambala Casino may withdraw, amend or cancel a promotion where necessary, including where there has been an obvious error, misuse, collusion, manipulation or a breach of the promotional conditions. Promotional benefits are not a substitute for responsible gambling and should never encourage you to gamble beyond your chosen limits.
4. Responsible gambling, privacy and account closure
Responsible gambling
Gambling should remain a form of entertainment. Set a budget and time limit before you play, keep track of your activity and take regular breaks. Do not gamble when you are under the influence of alcohol or drugs, distressed, experiencing financial pressure or trying to recover previous losses.
- Use available deposit, spending, loss or session controls where offered.
- Consider a temporary break or account self-exclusion if gambling is no longer enjoyable or manageable.
- Do not borrow money, use essential household funds or sell personal belongings to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
- Ask for help if you are concerned about your own gambling or someone else’s gambling.
Responsible gambling tools may have specific settings, review periods or operating conditions. You should read the information provided with each tool and use the option that best suits your circumstances. Account restrictions may not apply immediately to every service or third-party channel, so you should not rely on gambling controls as a substitute for personal care and support.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, maintain security, meet legal obligations and communicate with you about your account. You should review the Privacy Policy to understand how information is managed.
You may receive service messages needed to operate your account. Marketing communications may be subject to your preferences and applicable requirements. You should keep your contact and account information current so important notices can be delivered.
Suspension, closure and general limitations
Shambala Casino may suspend, restrict or close an account where required by law, where verification is incomplete, where these terms may have been breached, or where activity presents a security, fraud, financial or responsible gambling concern. You may request account closure at any time through the account or support options made available on the website.
If your account is closed, you must not create a new account unless you have been expressly permitted to do so. Any remaining balance may be reviewed before being dealt with in accordance with applicable law, verification requirements and these terms. Closing an account does not remove obligations that arose before closure.
To the extent permitted by law, Shambala Casino is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, device problems, internet interruptions, payment provider issues, cyber incidents or changes to legal requirements. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited.
Questions and complaints
If you have a question, dispute or complaint about the website, account, transaction or game, use the support or complaints process available on the Shambala Casino website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. The matter may be assessed against account records, game information, transaction data and these Terms & Conditions.
These terms are intended to be read consistently with applicable Australian laws and other laws that apply to your use of the services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. The current version published on the website applies to your use of the services unless a different version is required by law.
