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Cookies Policy
This Cookies Policy explains how Shambala Casino uses cookies and similar technologies when you visit or use our website. It describes the types of cookies that may be used, why they are used and the choices available to you. This policy should be read together with our Privacy Policy, which provides further information about how personal information may be collected, used, stored and disclosed.
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About cookies and similar technologies
Cookies are small text files that a website may place on your computer, mobile phone, tablet or other device. They allow a website to recognise a device, remember certain information and provide features that may not work correctly without them. Cookies can be temporary, meaning they are removed when you close your browser, or persistent, meaning they remain on your device for a set period or until you remove them.
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Shambala Casino may also use technologies that work in a similar way to cookies. These may include device identifiers, pixels, tags, local storage and other online measurement tools. In this policy, we use the word cookies to refer to cookies and similar technologies unless a different explanation is provided.
Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information that we hold. When this occurs, the information may be treated as personal information under applicable privacy laws.
The cookies used on a website may change from time to time as website features, security measures, technology providers and legal requirements develop. We may update this policy to reflect those changes. The latest version published on the website will apply from the date shown in the updated policy.
How Shambala Casino uses cookies
Cookies help Shambala Casino operate its website and provide a consistent experience for players in Australia. Depending on the service and your settings, cookies may be used to support account access, remember preferences, maintain sessions, protect the website and understand how website features are being used.
Essential cookies
Essential cookies are necessary for core website functions. They may help with account sign-in, session management, navigation, fraud prevention, security checks and the safe operation of account or gaming-related features. These cookies may also help the website remember actions during a visit, such as information entered into a form or selections made in a user interface.
Because essential cookies support important website functions, they may not be available for optional rejection through every cookie control. If you block or delete them through your browser, parts of the website may not operate properly, and you may need to repeat certain actions during a visit.
Preference cookies
Preference cookies remember choices you make, such as language, display or other settings. They are intended to make future visits more convenient and reduce the need to provide the same information repeatedly. If you remove these cookies, the website may return to its default settings.
Analytics and performance cookies
Analytics and performance cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, approximate visit duration, error messages and the way visitors move through different areas of the website. This information can help identify technical problems, improve content and assess whether website features are useful.
Analytics information is generally assessed in aggregated or otherwise organised form. It may still be associated with a device, browser or online identifier where necessary to provide the relevant service or maintain the accuracy and security of the website.
Security and risk-management technologies
Cookies and similar technologies may be used to help detect unusual activity, protect accounts, reduce automated abuse, support identity and age-related checks where required, and assist with the prevention of fraud or other misuse. These technologies may collect information about a browser, device, network connection or patterns of activity. They are used to help maintain a safer environment for players and the website.
Cookies placed by other providers
Some website services may be provided with assistance from third-party technology providers. These providers may place or access cookies on our behalf, or may use their own technologies when their services are displayed or used on the website. Examples may include website analytics, security, hosting, content delivery, payment-related functionality, customer support tools or communication services.
Third-party providers may collect information in accordance with their own privacy policies and terms. Their cookies may be subject to different retention periods, settings and controls. We encourage you to review the relevant provider information where it is made available. We do not use this policy to change the privacy terms of an independent provider.
Third-party content may also appear on the website through links, embedded features or external services. Selecting or using that content may take you to a website that is not operated by Shambala Casino. You should check the privacy and cookie information for that website before providing information or continuing to browse.
Information collected through cookies may be used for website administration, security, service improvement, reporting, compliance and other purposes described in our Privacy Policy. We do not use this policy to promise that every cookie or technology will be used in the same way on every page or device.
Your cookie choices and controls
When you first visit the website, a cookie banner or preference tool may provide information about optional cookies and allow you to make a choice. Where such a tool is available, you can use it to accept or refuse categories of optional cookies. Your choices may be stored in a cookie so that the preference tool does not ask you again during the relevant period.
You can also manage cookies through the settings in your browser or device. Most browsers allow you to view stored cookies, delete existing cookies, block certain types of cookies or set a notification before a cookie is stored. The method differs between browsers and devices, so you may need to consult the relevant help instructions.
- Accept or decline optional cookies through the available cookie preference tool.
- Delete cookies that have already been stored on your device.
- Block cookies from particular websites or from selected third-party services.
- Set your browser to ask for permission before cookies are stored.
- Use private browsing or similar browser features where appropriate.
Blocking or deleting cookies may affect your experience. Some pages, account functions, security measures and preferences may not work as intended. You may also be required to sign in again or repeat selections. Disabling a cookie in one browser or on one device may not disable it in another browser or device.
Cookie choices do not necessarily remove information that has already been collected or stored before your choice was made. Where you have an account or where information is connected with other records, those matters are handled in accordance with our Privacy Policy and applicable legal requirements.
Do not track signals
Some browsers and devices offer a Do Not Track setting or similar signal. Because there is no single standard approach for interpreting these signals across all services, the website may not respond to every such setting in the same way. You can use the cookie controls and browser settings described above to manage available choices.
Privacy, updates and questions
Information collected through cookies may include an IP address, browser type, device information, approximate location, pages visited, dates and times of access, referral information and interactions with website features. The information collected will depend on the cookies enabled, the services used and the settings on your device. We take reasonable steps to handle information in accordance with applicable privacy and data protection requirements.
Our Privacy Policy explains how personal information may be handled, including the purposes for collection, possible disclosures, data security practices and rights or options that may be available to you. If there is any inconsistency between this Cookies Policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that matter.
We may amend this Cookies Policy when our website, technology, services or legal obligations change. Any revised policy will be published on this page. You should review the policy from time to time to remain informed about how cookies and similar technologies are used. If an update requires a new choice, the available cookie preference tool may ask you to confirm your settings again.
If you have a question about this Cookies Policy or your cookie preferences, use the support or contact options made available on the Shambala Casino website. Please avoid sending sensitive account, payment or identity information through an unsecured channel unless it is specifically requested through an authorised process.
By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described in this policy. Where consent is required for optional cookies, the relevant preference tool will provide the available choices before those cookies are used.
